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Any hardware, software and firmware upgrade, if it is not done properly, may change the internal configurations of a RAID controller or subsystem and could damage the internal component and cause data loss. 

We strongly suggest to read the products documentation carefully and backup your valuable data prior to any upgrade.  If you still have any doubt or if there is any unclear issue, please contact Synetic and consult with one of our engineers.

Please note: Since we cannot monitor the client's approach to any upgrade process, procedures implementation and hardware changes, we therefore cannot accept any responsibilities, will not be liable and accountable for loss of data or any damage to the hardware devices due to improper hardware, software or firmware upgrade by the clients.   Click here for Warranty Policies

For all your technical support questions and issues, please send an email to support@synetic.ca . Someone will get back to you shortly.